Privacy Policy

Privacy Policy | Silver Gene Laboratories

Last Updated: June 2026

Silver Gene Laboratories (“Silver Gene Laboratories,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal, medical, and constitutional genetic information. This Privacy Policy explains how we collect, utilize, disclose, and secure your information when you visit our public website, utilize our secure provider portal, submit clinical inquiries, or interact with our staff.

By accessing our website or utilizing our operational services, you consent to the data collection and operational practices described in this Privacy Policy.

1. Important Distinction: Website Data vs. Protected Health Information (PHI)

This Privacy Policy primarily governs data collected through our public-facing website and marketing channels.

All clinical specimens, digital or physical test requisition forms, and finalized pharmacogenomic data sheets received or generated by Silver Gene Laboratories are classified as Protected Health Information (PHI) or Confidential Medical Information. This data is governed strictly by the federal Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and applicable state-level medical privacy laws (such as the Texas Medical Records Privacy Act). Our handling of PHI is detailed separately within our formal institutional Notice of Privacy Practices (NPP), which is distributed directly to healthcare systems during clinical onboarding.

2. Information We Collect

To facilitate corporate communication and laboratory integration, we may collect the following categories of data:

a. Personally Identifiable Information

  • Full name and professional credentials (e.g., M.D., Ph.D., Clinic Coordinator)

  • Institutional email address and direct phone numbers

  • Practice name, physical mailing address, and corporate billing details

  • Health-related or genetic context voluntarily submitted through administrative contact forms or initial onboarding consultations

b. Technical & Diagnostic Usage Data

  • Internet Protocol (IP) address and approximate geographic location

  • Browser classification, device architecture, and operating system metrics

  • Clickstream data, pages viewed, duration of session, and internal navigation pathways

  • Secure cookies and automated tracking technologies designed to optimize interface speed

3. How We Utilize Your Information

We leverage collected operational data to:

  • Provision and maintain secure access credentials for our HIPAA-compliant provider portal

  • Execute, validate, and deliver finalized Silver PGx Oncology Panel diagnostic reports

  • Respond efficiently to laboratory integration inquiries and client support tickets

  • Send secure appointment updates, shipping kit alerts, and critical guideline updates

  • Route automated SMS alerts or transactional communications only after capturing explicit, documented provider opt-in

  • Continuous quality assurance, clinical interface optimization, and regulatory compliance monitoring

4. Genetic & Constitutional Health Data Protections

We treat inherited genetic variants and metabolic health data with the absolute highest tier of clinical confidentiality.

  • Federal GINA Protections: Silver Gene Laboratories operates in complete alignment with the Genetic Information Nondiscrimination Act (GINA). GINA is a federal law that prohibits health insurers and employers from discriminating against individuals based on genetic information or pre-treatment screening results.

  • De-identified Data Curation: In complete compliance with federal safe-harbor requirements, we may de-identify (permanently strip all direct and indirect personal identifiers from) genomic variants for internal quality metrics, laboratory validation studies, algorithm improvements, or peer-reviewed scientific research. Once fully anonymized, this data cannot reasonably be linked back to an individual patient.

  • No Sale of Genetic Data: Silver Gene Laboratories never sells, rents, or leases personally identifiable patient genetic data to third-party marketing firms, commercial brokers, or unverified affiliates.

5. Sharing and Disclosure of Information

We do not sell your personally identifiable information. We disclose data strictly under the following operational conditions:

  • Validated Subprocessors: With trusted administrative vendors who assist with secure website hosting, encrypted portal data storage, and certified laboratory logistical execution (all bound to strict Business Associate Agreements or equivalent confidentiality mandates).

  • Authorized Medical Teams: With the ordering physician, clinical team, or healthcare network explicitly listed on the diagnostic requisition form.

  • Statutory Mandates: When compelled by legitimate legal authorities, federal audits, or subpoenas in full compliance with applicable jurisdictional regulations.

6. SMS & Communication Privacy

If you provide your mobile number and explicitly opt into our communication protocols, we may transmit automated SMS alerts regarding clinical logistics, supply kit updates, and system tracking.

  • Message frequency is entirely transactional and depends on active order volumes.

  • Message and data rates may apply based on your carrier network.

  • Opt-in consent to receive SMS tracking notifications is purely operational and never a condition of service purchase.

  • You maintain the right to withdraw communication consent at any moment by replying STOP. For support, reply HELP or contact client services.

  • No mobile number data captured via our opt-in paths will be shared with third parties or external affiliates for marketing or promotional distribution.

7. Institutional Data Security

We employ stringent administrative, physical, and technical safeguards designed to insulate your data from unauthorized access, loss, or alteration. These measures include Advanced Encryption Standard (AES) protocols for data at rest and Transport Layer Security (TLS) for data in transit within our provider networks. While we employ top-tier commercial security frameworks, no digital transmission channel can be guaranteed to be completely immune to external vulnerabilities.

8. Modifications to This Privacy Policy

Silver Gene Laboratories reserves the right to periodically alter this Privacy Policy to reflect evolving federal compliance regulations, operational lab modifications, or shifting privacy laws. Revised versions will be deployed directly to this interface with an updated “Last Updated” timestamp. Continued use of our portal systems or website interfaces following an amendment constitutes formalized acceptance of the updated privacy terms.

9. Contact and Compliance Officer Inquiries

For questions regarding this privacy policy, data access requests, or to exercise your information choices, route your requests directly to our compliance officer:

Silver Gene Laboratories Attn: Privacy & Compliance Officer

3880 Parkwood Blvd, STE 603

Frisco, TX 75034

Clinical Desk: pgxinfo@silvergenelabs.com

Direct Lab Line: 972-807-0649